One basic rule of being a journalist is to avoid conflicts of interest.
Customer success is growing up quickly but it's clear many folks are still grappling with how to quantify the impact of customer success beyond churn rate.
We're teaming up a third-party consulting firm – Service Excellence Partners – to do a bit of research on the customer success industry. Please take just a few minutes to complete the survey below, and share your priorities and pain points in customer success. Your responses are completely confidential.
In the U.S., we love getting behind a set of rules, no matter how arbitrary — juice cleanses (solid food: obviously a contaminant), going gluten free (even when there’s no sign of Celiac Disease), exercising 30 minutes a day (studies show short bursts of activity can provide similar benefits to this long-touted mantra).
“When I think of competition it’s like I try to create against the past. I think about Michelangelo and Picasso. You know, the Pyramids.”