Being a toddler profession, customer success grows out of its clothing fast. To keep a pulse on its current state, Preact and Service Excellence Partners conducted a survey.
Get your fresh, hot Customer Success Plan Template! A customer success strategy is only as good as your ability to implement it. That's where this customer success plan comes in. 14 slides in all, this easily customized PowerPoint template provides you with a framework for getting your CSM team focused and moving in the right direction.
A few years ago, Howard Schultz, the CEO of Starbucks, and Jack Dorsey, the founder of Square, had a vision for changing the interaction between cashier and customer inside stores.
We recently wrote about high-level concepts that are great to know if you want to conduct an effective quarterly business review.
Most relationships grow through consistent, candid communication. That makes the quarterly business review – a customer meeting in which you go over your wins and losses in the last quarter, as well as the strategy for the next three months – a skill worth mastering.
One basic rule of being a journalist is to avoid conflicts of interest.
Customer success is growing up quickly but it's clear many folks are still grappling with how to quantify the impact of customer success beyond churn rate.
We're teaming up a third-party consulting firm – Service Excellence Partners – to do a bit of research on the customer success industry. Please take just a few minutes to complete the survey below, and share your priorities and pain points in customer success. Your responses are completely confidential.
In the U.S., we love getting behind a set of rules, no matter how arbitrary — juice cleanses (solid food: obviously a contaminant), going gluten free (even when there’s no sign of Celiac Disease), exercising 30 minutes a day (studies show short bursts of activity can provide similar benefits to this long-touted mantra).
“When I think of competition it’s like I try to create against the past. I think about Michelangelo and Picasso. You know, the Pyramids.”