Remember the first day of college?
There’s this story we tell at Preact – the moment we first realized we were onto something worth being onto.
A few days ago, I asked my colleagues to share terrible customer service experiences. I specifically dug for situations where they had no idea who to call and ended up pleading with multiple reps to solve their problem.
Sourdough bread recipes and templates have a lot in common.
One of the most interesting issues in customer success today is to how to make your clients successful not only functionally, but emotionally.
Last week, we published a report on the status of customer success teams and learned that many feel their normal state is similar to drinking through a fire hose. We've pulled out a few interesting statistics in an infographic below and asked our own Chief Customer Officer, Mike Saldi, what they mean – and why he thinks the only surprising thing about the number of teams firefighting is the fact that it's not higher.
Being a toddler profession, customer success grows out of its clothing fast. To keep a pulse on its current state, Preact and Service Excellence Partners conducted a survey.
Get your fresh, hot Customer Success Plan Template! A customer success strategy is only as good as your ability to implement it. That's where this customer success plan comes in. 14 slides in all, this easily customized PowerPoint template provides you with a framework for getting your CSM team focused and moving in the right direction.