Carmina Sicangco
Carmina Sicangco
September 03, 2015

Onboard Customers Like a Beast

Remember the first day of college?

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Danielle Kucera
Danielle Kucera
August 28, 2015

To Decrease Customer Churn, Get to Know This Data

There’s this story we tell at Preact – the moment we first realized we were onto something worth being onto. 

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Danielle Kucera
Danielle Kucera
August 20, 2015

The Maddening Question Customers Have to Ask Too Often

A few days ago, I asked my colleagues to share terrible customer service experiences. I specifically dug for situations where they had no idea who to call and ended up pleading with multiple reps to solve their problem.

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Danielle Kucera
Danielle Kucera
August 13, 2015

Crush the Quarter With 3 Customer Success Strategy Templates and Pie

Sourdough bread recipes and templates have a lot in common. 

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Tushar Shah
Tushar Shah
August 04, 2015

Get Emotional About Customer Success

One of the most interesting issues in customer success today is to how to make your clients successful not only functionally, but emotionally.

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Danielle Kucera
Danielle Kucera
July 28, 2015

Prioritizing Problems in Customer Success

Here's a quick mental exercise.  

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Danielle Kucera
Danielle Kucera
July 23, 2015

Customer Success Users Are Hitting the Road

Hindsight is always 20/20.

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Danielle Kucera
Danielle Kucera
July 15, 2015

Why Customer Success Feels Overwhelmed

Last week, we published a report on the status of customer success teams and learned that many feel their normal state is similar to drinking through a fire hose. We've pulled out a few interesting statistics in an infographic below and asked our own Chief Customer Officer, Mike Saldi, what they mean – and why he thinks the only surprising thing about the number of teams firefighting is the fact that it's not higher.

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Danielle Kucera
Danielle Kucera
June 30, 2015

2015 Customer Success Priorities Report

Being a toddler profession, customer success grows out of its clothing fast. To keep a pulse on its current state, Preact and Service Excellence Partners conducted a survey.

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John Rode
John Rode
June 29, 2015

A Fresh Approach to Your Customer Success Plan [template]

Get your fresh, hot Customer Success Plan Template! A customer success strategy is only as good as your ability to implement it. That's where this customer success plan comes in. 14 slides in all, this easily customized PowerPoint template provides you with a framework for getting your CSM team focused and moving in the right direction.

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