Download our hiring guide here: Customer Success Hiring Guide
Hiring the right people is hard. Over the past few years, Google — a company with an entire team devoted to the science of hiring the right people — switched gears after conceding its famous brainteasers were terrible at predicting a candidate’s success. It also began giving less weight to SAT scores and GPAs. Meanwhile, other companies depend upon all of those metrics, and self-assuredly so.